Through the Covid-19 pandemic, the role of data, analytics, and credit risk decisioning has taken on even greater significance than before. Consumers face uneven roads to recovery, with some ready to spend again and others still mired in pandemic-related financial stress. Businesses of all sizes also report their operations are in various stages of recovery.
Our Global Decisioning Report 2021 looks at how consumers are stabilising their finances and how businesses are returning to growth.
The research, comprised of three waves of data collected from June 2020 through to January 2021 among 9,000 consumers and 2,700 businesses across ten countries worldwide, reveals the importance of lenders prioritising digital transformation, and the role of advanced data and analytics in enhancing the customer experience.
The ebbs and flows of the pandemic are reflected in Australian consumer spending